Refund policy
At Frosty Farmz, your satisfaction is our priority. We take pride in delivering premium, lab-tested hemp-derived THCA products and stand behind the quality of everything we ship. Due to the nature of our products and compliance requirements, we maintain a clear, fair, and legally sound refund policy.
All Sales Are Final
Because we sell consumable hemp products, we do not accept returns or offer refunds for products that have been opened or used. This policy ensures the safety, freshness, and legal integrity of every item we deliver.
Damaged, Incorrect, or Incomplete Orders
If your order arrives damaged, incomplete, or incorrect, contact us within 7 days of delivery at support@frostyfarmz.com with:
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Your order number
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Clear photos of the product(s) and packaging
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A brief explanation of the issue
We’ll review your case and provide a resolution, which may include a replacement, store credit, or partial refund, depending on the situation.
Unauthorized or Mistaken Orders
If you believe an order was placed in error or without your authorization, contact us immediately after purchase.
If the order hasn’t shipped, we may be able to cancel it. Once shipped, we cannot cancel or intercept packages.
Missing Packages
If your tracking shows “delivered” but you did not receive your order:
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Double-check the shipping address in your order confirmation.
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Contact your local carrier with the tracking number.
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If unresolved, reach out to us at support@frostyfarmz.com.
⚠️ Note: Frosty Farmz is not responsible for lost or stolen packages once delivery is confirmed by the shipping carrier. We strongly recommend shipping to a secure location.
Compliance Note
All Frosty Farmz products comply with the 2018 Farm Bill and contain less than 0.3% Delta-9 THC by dry weight. However, it is your responsibility to confirm whether THCA or hemp-derived products are legal in your state before ordering.
We are not responsible for orders seized or delayed due to local restrictions.
Need Help?
Our support team is here for you.
📧 Email: support@frostyfarmz.com
⏱️ Response time: 1–2 business days